Service Team Childcare Allowance for Affected Parents
Were your childcare benefits stopped in the period 2005 - 2019 and you don't know why? Please contact our Service Team Childcare Allowance for Affected Parents to apply for a reassessment. You can also reach out to our Service Team if you have questions about the reassessment, or if you want to apply for your personal case file.
Our phone number
If you're calling from The Netherlands, you can reach us on 0800 2 358 358 (free of charge).
Calling from abroad
Calling the Service Team from abroad? Dial +31 555 385 385.
These are fixed lines. You pay the local cost of your country. Contact your provider for more information about the costs.
Do you prefer to be called back? Leave your name and phone number on the contact form on our Dutch website. We will call you back within 5 working days.
The Service Team is available:
- Monday - Thursday from 8.00 to 20.00 hours.
- Friday from 8.00 to 17.00 hours.
If you need help urgently
If you need help urgently, do not hesitate to tell us so. Our Service Team will assess your situation with you.
What happens next?
What can you expect after you have applied for reassessment? Read the step by step plan towards restoration.
Applying for your personal case file
You can apply for your personal case file by contacting the Service Team. You may also contact your personal case officer or send us a written request.
When you send a letter, please state clearly that you apply for your personal case file, and why you want te receive your files. Include your name, adress, zip code and town, and your phone number. Send your letter to:
6401 JA Heerlen
Submitting a complaint
If you are unhappy about the way we assess your case, please contact our Service Team so we can see what we can do about it.