Service Team Childcare Allowance for Affected Parents
If you have any questions or concerns, please contact the Service Team Childcare Allowance for Affected Parents .
You can reach us on 0800 2 358 358 (free of charge).
The Service Team is available Monday through Thursday from 8.00 to 20.00 hours. Friday from 8.00 to 17.00 hours.
Calling from abroad
Calling the Service Team from abroad? Call +31 555 385 385.
These are fixed lines. You pay the local cost of your country. Contact your provider for more information about the costs.
If you need help urgently, do not hesitate to contact us. Our Service Team will assess your situation with you.
Applying for your personal case file
You can apply for your personal case file by contacting the Service Team. You may also contact your personal case officer or send us a written request.
When you send a letter, please state clearly that you apply for your personal case file, and why you want te receive your files. Include your name, adress, zip code and town, and your phone number. Send your letter to:
6401 JA Heerlen
Apply for reassesment
If you have been affected as a parent by the Tax and Customs Administration, you may apply for reassessment.
Submitting a complaint
If you are unhappy about the way we assess your case, please contact our Service Team so we can see what we can do about it.